Refund policy
ALL RETURNS OR EXCHANGES
After you buy KAVA by Mitra9, what is the return policy? At kava-drink.co, we want to provide you with the best possible service. In the unlikely event that you wish to return your product, you may contact us via email support@mitra9.com within 24 hours of receiving your order and re
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mitra-9.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@mitra-9.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mitra-9.com.
Request a refund or exchange.
RETURN OR EXCHANGE REQUEST BY CUSTOMER
To ensure that we continue to provide the best possible product quality, all returned products must be unopened, unused, and contained in their original packaging. Shipping costs to return products are the responsibility of the customer (with the exception of products shipped in error by KAVA by Mitra9). Once we have received the returned product and ensured that it remains as originally packaged, a refund or exchange, minus the cost of shipping, will be issued within 24 hours.
ORDER OR PRODUCT SHIPPED IN ERROR
Kava-drink.co wants to ensure that you are happy with your order. If you received a product or order in error, please contact us within 24 hours and we will make it right. All returned products must be unopened, unused, and contained in their original packaging with the heat seal intact. KAVA by Mitra9 will either assume the costs for return of said product via USPS Priority in order to issue a refund or simply ship out the correct product at the direction of the customer. All shipping costs to replace or return a product sent in error by kava-drink.co.
ERROR BY THIRD-PARTY SHIPPER (USPS, FEDEX, UPS)
Kava-drink.co packages every order to withstand the beating that can be applied when shipping a product long distance. We make every effort to get your product to you quickly, by the manner that you select at check-out and without issue, but we are unable to control problems that may arise from USPS, FedEx, or UPS. We cannot assume responsibility for a product that is damaged in transit or delayed by the shipping carrier. All orders are tracked, and in the event that we show your order was never delivered, we will make every effort to assist you in locating the “lost” order or sending a replacement.